Return & Refund Policy

Last Updated: May 2026

At Ohlalaa Houz, customer satisfaction is important to us. We carefully inspect our products before shipment to ensure quality standards are met. However, if you receive an incorrect item, defective item, or damaged product, we are committed to assisting you through our return process.

Please read our policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return only under the following conditions:

  • Wrong item received
  • Defective product received
  • Damaged item received during delivery
  • Missing item from order

Return requests must be submitted within 3 days (72 hours) from the date the parcel is marked as delivered.

Requests made after the return period may not be accepted.

2. Mandatory Unboxing Video Requirement

To qualify for any return request, customers are required to record a complete unboxing video.

The video must:

  • Start before opening the parcel
  • Clearly show the parcel condition
  • Show shipping label details
  • Record the full unpacking process without cuts or edits
  • Clearly show the issue or defect

No return request will be approved without a complete unboxing video as supporting evidence.

Edited, cut, incomplete, or unclear videos may result in return rejection.

3. Items Not Eligible For Return

Return requests will not be accepted for:

  • Change of mind purchases
  • Wrong selection by customer
  • Color differences caused by screen display settings
  • Minor measurement variations
  • Damage caused by misuse or improper handling
  • Return requests submitted after 3 days
  • Claims without required unboxing video evidence

4. Refund Policy

Ohlalaa Houz does NOT provide cash refunds or monetary refunds.

Approved cases will only qualify for:

  • Product replacement (if stock is available)
  • Exchange for the same item
  • Store solution determined by management where applicable

Refund requests to bank accounts, cards, e-wallets, or payment methods will not be entertained.

5. Return Approval Process

Once we receive your return request:

  1. Customer submits return request with required evidence.
  2. Our team reviews the information provided.
  3. Approval or rejection will be communicated.
  4. Approved returns must be shipped back according to our instructions.
  5. Replacement arrangements will be processed after inspection.

Processing times may vary depending on case verification.

6. Return Shipping

Customers may be responsible for return shipping costs unless the issue is verified as an error on our side.

Shipping fees are generally non-refundable.

7. Quality Assurance Commitment

At Ohlalaa Houz, we are committed to delivering products that meet quality expectations. Every order is checked before shipment to minimize issues and ensure customer satisfaction.

8. Contact Us

For return assistance, please contact:

Ohlalaa Houz (JM0719724-T)

📧 Email: nurfaridahmoidu5258@gmail.com
📞 Phone: +60 16-290 2934

Thank you for shopping with Ohlalaa Houz — where fashion meets confidence.