Shipping Policy

Last Updated: May 2026

Thank you for shopping with Ohlalaa Houz. We are committed to providing a smooth and reliable delivery experience to ensure your orders arrive safely and on time.

Please review our shipping policy below.

1. Shipping Partners

To provide efficient delivery services, Ohlalaa Houz works with trusted courier providers:

  • J&T Express
  • PosLaju Malaysia

Courier selection may vary depending on delivery location, service availability, and operational requirements.

2. Order Processing Time

Orders are processed within 1 – 3 business days after successful payment confirmation.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

Once your order has been shipped, a tracking number will be provided where applicable.

3. Estimated Delivery Time

Estimated delivery timelines:

West Malaysia (Peninsular Malaysia)
• 1 – 5 business days

East Malaysia (Sabah & Sarawak)
• 3 – 10 business days

Delivery times are estimates only and may vary depending on courier operations, weather conditions, peak seasons, or unforeseen circumstances.

4. Shipping Fees

Shipping charges are calculated during checkout based on:

  • Delivery destination
  • Parcel weight and size
  • Courier service selected

Promotional free shipping offers may be provided during selected campaigns.

5. Order Tracking

Customers will receive shipment updates and tracking details once the order has been dispatched.

Please allow courier systems some time to update tracking information after shipment confirmation.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Ohlalaa Houz will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by customers.

7. Delivery Delays

While we strive to ensure timely deliveries, delays may occasionally occur due to:

  • Public holidays
  • Weather disruptions
  • Courier operational issues
  • High-volume periods
  • Unexpected logistical challenges

We appreciate your patience and understanding during such situations.

8. Lost or Damaged Parcels

If your parcel arrives damaged or appears lost during transit, please contact us as soon as possible.

We will work closely with our courier partners to investigate and assist in resolving the matter.

9. Failed Delivery Attempts

Courier providers may attempt redelivery or require parcel collection depending on their delivery policies.

Customers are responsible for monitoring shipment updates and ensuring parcel collection when required.

10. Contact Us

If you have questions regarding shipping or delivery, please contact us:

Ohlalaa Houz (JM0719724-T)
📧 Email: nurfaridahmoidu5258@gmail.com
📞 Phone: +60 16-290 2934

Thank you for choosing Ohlalaa Houz — bringing fashion closer to your doorstep.