Frequently Asked Questions (FAQs)

General Information

1. What is Ohlalaa Houz?

Ohlalaa Houz is an online fashion store offering women’s fashion products including clothing, shoes, handbags, watches, and lifestyle accessories.

2. Where is Ohlalaa Houz located?

We are based in Johor Bahru, Johor, Malaysia.

3. Do you have a physical store?

Currently, we operate primarily online.

4. What products do you sell?

We offer women’s fashion products such as apparel, footwear, bags, watches, and selected accessories.

5. How can I contact customer support?

You may reach us through email or phone.

6. What are your business hours?

Monday – Sunday, 9:00 AM – 6:00 PM (Malaysia Time).

7. Do I need an account to place an order?

No, guest checkout may be available.

8. Can I create an account?

Yes, customers may create an account for easier order management.

9. Is shopping on your website secure?

Yes, we prioritize customer security.

10. Do you update new arrivals regularly?

Yes, new collections may be added regularly.

Products & Availability

11. Are your products authentic?

We ensure quality standards before products are listed.

12. Are product photos accurate?

We aim to display products as accurately as possible.

13. Will colors appear exactly the same?

Actual colors may vary slightly due to screen settings.

14. Are all items ready stock?

Availability depends on inventory status.

15. Can products become out of stock?

Yes.

16. Will sold out items restock?

Selected products may be restocked.

17. How do I choose sizing?

Please refer to sizing information provided.

18. Are measurements exact?

Minor measurement differences may occur.

19. Do you inspect products before shipping?

Yes.

20. Can product designs change?

Minor manufacturer variations may occur.

Ordering Process

21. How do I place an order?

Select items, add to cart, and complete checkout.

22. Can I cancel my order?

Order cancellation depends on processing status.

23. Can I modify my order?

Please contact support immediately.

24. How do I know my order is confirmed?

You will receive an order confirmation.

25. Can I place multiple orders?

Yes.

26. Is there a minimum purchase amount?

No.

27. Can I order internationally?

Shipping availability depends on service coverage.

28. What if I entered incorrect information?

Contact support immediately.

29. Why was my order cancelled?

Orders may be cancelled due to payment or verification issues.

30. Can I reorder previous purchases?

Yes, subject to stock availability.

Payment Information

31. What payment methods do you accept?

Debit cards, credit cards, online banking, and supported payment options.

32. Is online payment secure?

Yes.

33. Can I pay using FPX?

Where available.

34. Do you accept e-wallet payments?

Selected methods may be available.

35. Why was my payment unsuccessful?

Insufficient funds or payment verification issues.

36. Can I retry payment?

Yes.

37. Will I receive payment confirmation?

Yes.

38. Are prices shown in MYR?

Yes.

39. Are taxes included?

Where applicable.

40. Do you store payment details?

No.

Shipping & Delivery

41. Which courier services do you use?

J&T Express and PosLaju.

42. How long is processing time?

1 – 3 business days.

43. How long does delivery take?

West Malaysia: 1 – 5 business days.

44. East Malaysia delivery timeframe?

3 – 10 business days.

45. Can shipping be delayed?

Yes.

46. Will I receive tracking details?

Yes.

47. Do you offer free shipping?

Selected promotions may apply.

48. Can I change shipping address?

Before shipping only.

49. What happens if delivery fails?

Courier redelivery policies apply.

50. Who pays re-delivery fees?

Customers may be responsible.

Returns & Refunds

51. Do you accept returns?

Please refer to Return Policy.

52. Can I request refunds?

Subject to company policies.

53. What if item arrives damaged?

Contact us immediately.

54. Can sale items be refunded?

Depends on policy.

55. Can I exchange products?

Subject to approval.

56. How long does refund processing take?

Processing times vary.

57. Can shipping fees be refunded?

Usually non-refundable.

58. What proof is required?

Photos and order details.

59. Can refunds be rejected?

Yes under policy conditions.

60. Will refunds return to original payment methods?

Yes.

Account & Security

61. Can I reset my password?

Yes.

62. Is my personal information protected?

Yes.

63. Do you sell customer data?

No.

64. Are transactions encrypted?

Yes.

65. Can I delete my account?

Contact support.

66. Can I update account information?

Yes.

67. Why can’t I login?

Check credentials.

68. Can multiple devices access my account?

Yes.

69. How do cookies work?

Cookies improve website experience.

70. Can I disable cookies?

Yes.

Promotions & Discounts

71. Do you offer promotions?

Yes.

72. Can promo codes expire?

Yes.

73. Can promo codes combine?

Usually no.

74. Are discounts automatic?

Depends on promotion terms.

75. Can sold-out products keep discounts?

No guarantee.

76. Can promotions change?

Yes.

77. Do promotions have limits?

Yes.

78. Can discounted orders be cancelled?

Subject to policies.

79. Do promotions apply internationally?

Depends.

80. Will seasonal campaigns happen?

Yes.

Technical Support

81. Website not loading?

Refresh browser.

82. Payment page error?

Retry later.

83. Website slow?

Internet connection may affect loading.

84. Product image not showing?

Refresh page.

85. Cart not updating?

Clear browser cache.

86. Browser compatibility?

Latest browsers recommended.

87. Mobile shopping supported?

Yes.

88. Forgot password?

Use reset option.

89. Checkout problem?

Contact support.

90. Technical issue reporting?

Email support.

Customer Service

91. Response time?

As soon as possible during business hours.

92. Support language?

English and Bahasa Malaysia.

93. Can customer service recommend products?

Yes.

94. Can I ask stock availability?

Yes.

95. Can I request order updates?

Yes.

96. Business operating days?

Monday – Sunday.

97. Customer satisfaction commitment?

Yes.

98. How do I submit feedback?

Email us.

99. How often are policies updated?

Periodically.

100. Why choose Ohlalaa Houz?

Because we are committed to delivering fashion, quality, affordability, and a trusted online shopping experience for every customer.

Still have questions?

📧 Email: nurfaridahmoidu5258@gmail.com
📞 Phone: +60 16-290 2934

Ohlalaa Houz — Elevating Everyday Fashion.