Terms & Conditions

Last Updated: May 2026

Welcome to Ohlalaa Houz. These Terms & Conditions govern your access to and use of our website and services. By accessing, browsing, or placing an order through our website, you agree to comply with and be bound by these Terms & Conditions.

Please read them carefully before using our website.

1. General

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You agree to provide accurate and complete information when placing orders.
  • You will not use our website for unlawful or unauthorized activities.
  • You agree to comply with all applicable laws and regulations.

Ohlalaa Houz reserves the right to refuse service, terminate accounts, or cancel orders if violations occur.

2. Products & Availability

We strive to ensure all product descriptions, pricing, and images displayed on our website are accurate.

However:

  • Product colors may vary slightly depending on screen settings and device displays.
  • Availability of products may change without prior notice.
  • We reserve the right to discontinue or modify products at any time.

We make every effort to ensure product information remains updated and accurate.

3. Pricing & Payments

All prices displayed are in Malaysian Ringgit (MYR / RM) unless otherwise stated.

Customers agree that:

  • Full payment must be completed before order processing.
  • Pricing may change without prior notice.
  • Promotional offers may be limited by availability or campaign duration.
  • Additional shipping charges may apply during checkout.

We reserve the right to cancel orders affected by technical errors, pricing inaccuracies, or payment verification issues.

4. Order Acceptance

Submitting an order does not automatically guarantee order acceptance.

Ohlalaa Houz reserves the right to:

  • Refuse or cancel orders
  • Limit purchase quantities
  • Request additional verification information
  • Cancel suspicious or fraudulent transactions

If an order is cancelled after payment, customers will be notified accordingly.

5. Shipping & Delivery

Delivery timelines provided are estimates only.

Ohlalaa Houz shall not be held responsible for delays caused by:

  • Courier service interruptions
  • Weather conditions
  • Public holidays
  • Incorrect shipping information
  • Events beyond our reasonable control

Customers are responsible for providing complete and accurate delivery details.

6. Returns & Refunds

Return and refund eligibility shall be subject to our Refund Policy.

Products may not qualify for returns or refunds under specific circumstances outlined in our company policies.

Customers are encouraged to review all policies before completing purchases.

7. Intellectual Property

All website content including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Website design
  • Graphics
  • Text content
  • Branding materials

remain the intellectual property of Ohlalaa Houz and may not be copied, reproduced, modified, distributed, or used without written permission.

8. User Conduct

Users agree not to:

  • Use the website for illegal purposes
  • Attempt unauthorized access to website systems
  • Upload harmful software, malware, or malicious code
  • Interfere with website operations
  • Submit false or misleading information

Violations may result in account restrictions or legal action.

9. Limitation of Liability

To the fullest extent permitted by applicable laws, Ohlalaa Houz shall not be liable for:

  • Indirect damages
  • Loss of profits
  • Business interruption
  • Data loss
  • Delivery delays beyond reasonable control
  • Technical website interruptions

Use of this website is at your own risk.

10. Privacy

Customer information collected through this website is governed by our Privacy Policy.

By using our services, customers acknowledge and agree to our data collection and usage practices.

11. Changes to Terms

Ohlalaa Houz reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on this website.

Customers are encouraged to review these terms periodically.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Malaysia.

Any disputes arising from website usage or purchases shall be subject to the applicable jurisdiction of Malaysian courts.

13. Contact Us

For questions regarding these Terms & Conditions, please contact:

Ohlalaa Houz (JM0719724-T)

📧 Email: nurfaridahmoidu5258@gmail.com
📞 Phone: +60 16-290 2934

Thank you for choosing Ohlalaa Houz — where fashion meets confidence.