Payment Policy

Last Updated: May 2026

Thank you for shopping with Ohlalaa Houz. We are committed to providing a secure, convenient, and seamless payment experience for all customers.

Please read our payment policy carefully before placing an order.

1. Accepted Payment Methods

Ohlalaa Houz accepts payments through secure and trusted payment providers available on our website.

Supported payment methods may include:

  • Debit Card
  • Credit Card
  • Online Banking / FPX
  • E-Wallet (where applicable)
  • Buy Now, Pay Later (BNPL) options (where applicable)

All payment options displayed during checkout are subject to availability.

2. Payment Authorization

All payments must be successfully authorized and verified before orders are processed and prepared for shipment.

If payment authorization fails or is declined, your order may not be completed.

Please ensure sufficient funds and accurate payment information before submitting payment.

3. Payment Security

We prioritize customer security and payment protection.

All payment transactions are processed through secure third-party payment gateway providers using industry-standard encryption and security protocols.

Ohlalaa Houz does not store complete payment card information on our servers.

4. Currency

All prices displayed on our website are shown in Malaysian Ringgit (MYR / RM) unless stated otherwise.

Applicable taxes and shipping fees will be calculated during checkout where applicable.

5. Order Confirmation

Once payment has been successfully completed, customers will receive an order confirmation email or notification.

Orders will only be processed after successful payment verification.

6. Failed or Unsuccessful Transactions

If payment is unsuccessful:

  • Please verify your payment details
  • Ensure sufficient account balance
  • Contact your bank or payment provider if necessary
  • Retry the payment process

If funds have been deducted but the order was not confirmed, please contact customer support for assistance.

7. Pricing Accuracy

While we strive to maintain accurate pricing information, Ohlalaa Houz reserves the right to correct pricing errors, inaccuracies, or technical issues without prior notice.

In the event of a pricing error affecting your order, we may contact you before proceeding.

8. Fraud Prevention

To protect our customers and business operations, Ohlalaa Houz reserves the right to review, hold, or cancel orders suspected of fraudulent activity, unauthorized transactions, or misuse.

Additional verification may be requested when necessary.

9. Refund Processing

Approved refunds (where applicable under company policies) will be processed back to the original payment method.

Processing time may vary depending on financial institutions or payment providers.

10. Contact Us

If you experience payment-related issues or require assistance, please contact us:

Ohlalaa Houz (JM0719724-T)

📧 Email: nurfaridahmoidu5258@gmail.com
📞 Phone: +60 16-290 2934

Thank you for choosing Ohlalaa Houz — making online shopping secure, simple, and convenient.