Privacy Policy

Last Updated: May 2026

Welcome to Ohlalaa Houz (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information while providing a secure and enjoyable shopping experience.

This Privacy Policy explains how Ohlalaa Houz collects, uses, stores, and protects your information when you visit or make a purchase through our website.

1. Information We Collect

When you use our website, we may collect certain information, including:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • Purchase history
  • Account information (if applicable)

Non-Personal Information

  • IP address
  • Browser type and device information
  • Website usage data
  • Cookies and analytics information
  • Pages viewed and browsing behavior

2. How We Use Your Information

We collect information to:

  • Process and fulfill your orders
  • Provide customer support
  • Improve website functionality and user experience
  • Send order confirmations and shipping updates
  • Prevent fraud and unauthorized activities
  • Personalize your shopping experience
  • Comply with legal obligations
  • Send promotional offers, newsletters, or marketing communications (only where permitted)

3. Payment Security

We prioritize the security of your payment information. Payment transactions are processed through secure third-party payment providers.

We do not store complete payment card details on our servers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Enhance customer experience

You may disable cookies through your browser settings; however, certain website functions may become unavailable.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with trusted third parties necessary to operate our business, including:

  • Payment gateway providers
  • Shipping and logistics partners
  • Website service providers
  • Analytics services
  • Legal authorities when required by law

All third-party providers are expected to maintain confidentiality and security standards.

6. Data Protection

We implement appropriate technical and organizational security measures to safeguard your information against:

  • Unauthorized access
  • Data misuse
  • Disclosure
  • Alteration
  • Loss or destruction

While we strive to protect your data, no online transmission method is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill business purposes
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce agreements

When no longer required, information will be securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information
  • Withdraw marketing consent
  • Request restriction of data processing
  • Request a copy of your stored information

Requests may be submitted using our contact information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage users to review third-party privacy policies before providing information.

10. Children’s Privacy

Our website is not intended for individuals under the age required by applicable local laws.

We do not knowingly collect information from minors.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon publication on this page.

We encourage customers to review this page periodically.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Ohlalaa Houz (JM0719724-T)
No. 1, Jalan Pulai Indah 4/13,
Taman Pulai Indah, 81100 Johor Bahru, Johor, Malaysia

📧 Email: nurfaridahmoidu5258@gmail.com
📞 Phone: +60 16-290 2934